Starting point
List outward and return times, usual routes and waiting periods. Describing the vehicle and starting area helps discuss driver suitability, experience and relevant terms.
when the household contact changes
Maintain one summary of duties and changes, handing it to the new contact to avoid conflicting instructions.
agreeing communication
Choose a point of contact and a brief review time, using clear language and a respectful way to ask questions or change the plan.
Checklist
Selections are not sent or saved.
Before agreeing
Licence, experience, insurance and relevant requirements are confirmed per request; do not assume a vehicle or commercial transport is included.