Starting point
List outward and return times, usual routes and waiting periods. Describing the vehicle and starting area helps discuss driver suitability, experience and relevant terms.
when rescheduling an upcoming visit
Check acceptance of the new time and its effect on priorities; sending a message does not confirm a booking change.
setting responsibility boundaries
Distinguish agreed duties from work needing permission, qualifications or a different provider before starting.
Checklist
Selections are not sent or saved.
Before agreeing
Licence, experience, insurance and relevant requirements are confirmed per request; do not assume a vehicle or commercial transport is included.