Starting point
State the household’s communication language and how duties will be explained and reviewed. Short questions and practical examples help check understanding without associating a skill with a nationality.
when arranging support for the first time
Use a simple brief and clear task examples, allowing time for introductions and explaining the routine.
agreeing communication
Choose a point of contact and a brief review time, using clear language and a respectful way to ask questions or change the plan.
Checklist
Selections are not sent or saved.
Before agreeing
Language and experience are assessed for the individual and are not assumed from nationality.