Starting point
State the household’s communication language and how duties will be explained and reviewed. Short questions and practical examples help check understanding without associating a skill with a nationality.
when the household contact changes
Maintain one summary of duties and changes, handing it to the new contact to avoid conflicting instructions.
setting responsibility boundaries
Distinguish agreed duties from work needing permission, qualifications or a different provider before starting.
Checklist
Selections are not sent or saved.
Before agreeing
Language and experience are assessed for the individual and are not assumed from nationality.