Starting point
State the household’s communication language and how duties will be explained and reviewed. Short questions and practical examples help check understanding without associating a skill with a nationality.
when rescheduling an upcoming visit
Check acceptance of the new time and its effect on priorities; sending a message does not confirm a booking change.
agreeing communication
Choose a point of contact and a brief review time, using clear language and a respectful way to ask questions or change the plan.
Checklist
Selections are not sent or saved.
Before agreeing
Language and experience are assessed for the individual and are not assumed from nationality.